Privacy Policy

This Privacy Policy explains what information we collect, how we use it, and the choices you have when you use Lucky Chest.

1. Information we collect

• Account data — mobile number, account ID, and login credentials (stored securely).
• Transaction data — recharge, withdrawal and prize records needed to operate your account.
• Device & technical data — device/browser information, approximate region derived from IP, and a device signature used to protect against fraud.
• Usage & attribution data — pages visited, referral source (campaign parameters, click IDs, referring site) and similar analytics.

2. How we use information

• To create and manage your account and process transactions.
• To deliver prizes, rewards and customer support.
• To prevent fraud, abuse and duplicate accounts, and to keep the Service fair.
• To understand which campaigns bring visitors and to improve the Service.

3. Cookies and attribution

We and our landing pages may store a first-party identifier and campaign information (such as UTM parameters and click IDs) in your browser for up to 90 days so that referrals and rewards can be attributed correctly. You can clear these at any time in your browser settings.

4. Sharing

We do not sell your personal data. We may share limited information with payment providers, delivery partners and service providers who help us operate the Service, and where required by law.

5. Retention

We retain account and transaction records for as long as your account is active and as required for legal, tax and fraud-prevention purposes.

6. Your choices

You may request access to, correction of, or deletion of your personal data by contacting us. Some records may be retained where we are legally required to do so.

7. Security

We use reasonable technical and organisational measures to protect your information. No method of transmission or storage is completely secure.

8. Contact

For privacy questions, contact us on Telegram: @LuckyChest2026.